Abstract: “Most businesses rely heavily on software to properly function their business process. As a result, many businesses attempt to meet their needs by developing and customizing their software. However, many organizations face difficulties in the software development process. Effective software development is necessary to produce good quality software by finishing on time, being cost-effective, and following user requirements. CMMI-Dev version 2.0 is a framework that can be used to improve the quality of the software development process. This research aims to develop recommendations that can improve software quality based on the application of CMMI-Dev. Utilizing the case study approach in the banking industry, this study proposes a recommendation to improve software quality. The recommendation is based on CMMI-Dev version 2.0 as the practice area is chosen according to the selected CMMI roadmap and implements a final recommendation to improve the quality of its software process.”

Keywords: CMMI, CMMI-Dev, CMMI Roadmap, CMMI Continuous Representation, Software Process Improvement, Software Quality Improvement.