Proceedings of
International Conference on Advances in Social Science, Economics and Management Study SEM 2014
"A QUALITATIVE STUDY ON THE CHALLENGES I N ISLAMIC QUALITY MANAGEMENT SYSTEM ( M S 1900 :2005): IMPLEMENTATION WITHIN MALAYSIA‟S PUBLIC HIGHER EDUCATION INSTITUTION (MPHEI)"
Abstract: “In 2005, Malaysia crafted history as it instigated the first ever Islamic quality management system in the world, namely Islamic Quality Management System MS 1900:2005. MS 1900 is developed employing ISO 9001 as its base. MS 1900 is a structured system to help organisations in delivering products and services that congregate customers’ requirements, as well as regulatory requirements and the dictates of Shari’a (Islamic commandment). The Shari’a requirements are incorporated as an addition to the requirements of ISO 9001, and intend to close the gap that exists in the ISO 9001 standard in relation to the Islamic perspective. MS 1900 has three principles; namely compliance to the principles of Halal and Haram, value based management and decision taken in line with the objective of Shari’a (upholding human interest). Despite an ignition of interest in the promising of QMS in the recent years, little research has been carried out to study the MS 1900 implementation processes within higher”
Keywords: Islamic Quality Management System MS 1900:2005; Public Higher Education Institutions, Malaysia; Challenges