Abstract: “The World Wide Web, abbreviated as WWW and commonly known as the Web, is a system of interlinked hypertext documents accessed via the Internet. With a web browser, one can view web pages that may contain text, images, videos, and other multimedia and navigate between them by using hyperlinks. Navigation is the process through which the users can achieve their purposes in using Web site, such as to find the information that they need or to complete the transactions that they want to do. A navigab”

Keywords: naviagtion, website structural complexity , lostness or disorientation, URL (Uniform Resource Locator), hypertext, hyperlink.