Abstract: “We proposed Enhanced Quality of Experience Framework for Multimedia Services (EQoM) for assessment of multimedia services on the network. The proposed model is useful for those users that have less information about computer technology. In this framework, we use agent technology based on automatic software components for collecting the objective QoE and QoS parameters in real time. For subjective QoE, a user web interface facility is furnished to collect user ratings. EQoM framework monitors, analyzes, generates reports and changes policy without intervention of administrators.”

Keywords: Agent, QoE, Multimedia servcies, QoS