Abstract: “This article reports a research that has colletected and analyzed perceptions about the influence of CSF in Business Processes (BPM) initiatives. A systematic literature review was performed in papers published in indexed journals. In a second step, a survey was applied to a short sample composed by experts in BPM, with a single question: what area the CSF that most influence in the implementation of process management? After it, a full questionnaire was build and applied to an extended sample composed by Brazilian BPM experts. As a result, the top 10 CSF perceived as most critical to the success in BPM initiatives were identified. The main contributions of this paper are the original way the CSF were elicited and how their importance was found out, both in a systematized and robust way that can be followed by other researches and practioneers.”

Keywords: Business Process Management, BPM, Critical Factors, CFS, survey