Abstract: “The design of a service, including churches, does not only impact its administration and performance but also its sustainability. This paper explores how the design of a church, as a service fits within the three-stage conceptual framework of a generic operations design: the concept, package, and process. The findings are expected to highlight the critical success factors in church design and management where success is measured in part by the number of followers and value that they derive from the services offered.”

Keywords: church, operations, service design, management