Abstract: “Personal problems inside and outside of the workplace might effect on the employee performance. Employee Assistance Services (EAS) not only provide confidential, short-term counseling and longer-term referrals for employees and their family members but also prevention courses as well as online assistance services. This paper reports the analysis of the educational service employees’ perceptions toward help-seeking through counseling services and their expectations toward the development of an internal Employee Assistance Services at their workplace. Data collection included reviews of internal reports, employee surveys and focus group discussions with the administrative stakeholders. A total of 583 questionnaires were collected from the employees in the educational institutes in Gombak District, Selangor State. The findings indicatedthat employees’ perceptions toward help-seeking through counseling services were at the moderate level and their expectations toward Employee Assistance Se”

Keywords: Employee Assistance Program, Employee Assistance Service, Workplace Wellness Program