Abstract: E-commerce proved its importance as a reliable and viable channel of conducting business and consumer transactions. Researchers suggest the application and extension of the technology acceptance model (TAM) in different business and IS environements. In E-commerce, the TAM has been applied both in its original form and as an extended model in order to better understand online consumer behavior. However the instruments used did not include items that were balanced between the proess and the outcome of the onine shopping behavior. In this study, we develop and test instruments for an E-commerce specific extended TAM. These instrumets balance between items measuring procees satisfaction and outcome satisfaction, in addition to the original TAM constructs, namely perceived usefulness and perceived ease of use. The study instruments proved to have reliability, convergent, discriminant and factorial validity.

• Publication Date: 11-Dec-2015
• DOI: 10.15224/978-1-63248-081-1-42
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Abstract: Innovation in its both forms – open and closed - is essential for economic growth and it is associated both with processes and organizations and likewise, with social and institutional change. Advancement in information technology (IT) has led to major transformations in the way organizations operate, forcing them to invest in IT infrastructure so as to keep pace with competition and to retain Sustainability. The present paper approaches IT benefits in innovation process of SMEs, grouping them in three major categories: strategic, tactical and operational benefits. In the last section we present the results of preliminary study on IT benefits in SME’s from Romania and following research directions.

• Publication Date: 11-Dec-2015
• DOI: 10.15224/978-1-63248-081-1-43
• Views: 0
• Downloads: 0