THE RELATIONSHIP BETWEEN E-BANKING SERVICES QUALITY AND CUSTOMERS’ SATISFACTION: A FIELD STUDY ON THE ARAB BANK
Published In: 4TH INTERNATIONAL CONFERENCE ON ADVANCES IN SOCIAL SCIENCE, ECONOMICS AND MANAGEMENT STUDY
Author(s): ALI AHMAD ALAWNEH
Abstract: In today’s volatile and turbulent business environments, many Jordanian banks have invested heavily for utilizing the capabilities of Information and Communication technologies (ICTs). This investment intended to deliver superior banking products and services in order to get their customers satisfied. This paper seeks to present empirical evidence on the customers’ satisfaction with e-banking services in Jordanian banks in order to achieve fully understanding of this contended issue and to provide feedback to management of the banking sector in Jordan. Based on the Alawneh et al. (2013) framework for measuring e-banking service quality in Jordan, this paper tested the casual relationships among the five constructs (reliability, efficiency, security/privacy, responsiveness and communication) and the satisfaction construct. Primary survey data based on the adopted conceptual framework were gathered from (200) employee who has conducted the e-banking service via the Arabi Online portal at
- Publication Date: 18-Mar-2016
- DOI: 10.15224/978-1-63248-094-1-79
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THE IMPLEMENTATION OF IMMIGRATION POLICY IN THE REIGN OF PRIME MINISTER DAVID CAMERON TOWARDS EUROPEAN UNION
Published In: 4TH INTERNATIONAL CONFERENCE ON ADVANCES IN SOCIAL SCIENCE, ECONOMICS AND MANAGEMENT STUDY
Author(s): FRISCHA MELYANTHY , RAHMAT MUHAMMAD
Abstract: This paper would be focused on analyzing the new immigration policy of the UK under the government of Prime Minister David Cameron. This particular issue is frequently discussed by the European Union society as well as international community as a whole. The aim of the research is to identifying the background, mechanism of the policy and the impacts that might be appeared because of that policy. The method used in this research is qualitative namely library research or literature review. United Kingdom is included as one of founder of EU as well as a superpower country in that region. Therefore, as the founding principles of the EU, article I-4 of the Constitution that guarantees the free movement of persons, goods, services and capital within the Union, the UK is complying and adopting those principles in its domestic politics. However, the Prime Minister David Cameron initiates a new policy regarding to immigration which contavene the free movement principle of EU. Therefore, in ord
- Publication Date: 18-Mar-2016
- DOI: 10.15224/978-1-63248-094-1-84
- Views: 0
- Downloads: 0