Abstract: To ensure the growth of a business, service providers should understand and evaluate the importance of service quality and patients satisfaction. Service quality is understood as the extent to which consumers' pre-consumption expectations of quality are confirmed or disconfirmed by their actual perceptions of the service experience. Patient satisfaction could influence a patient's decision to visit a dentist, schedule and maintain visits, and follow dentist's instructions. The main purpose of this study was to describe the relationship between service quality and patients satisfaction on private dental clinics in Klang Valley, Malaysia. The five SERVQUAL dimensions of service quality were used to observe how patients feel about the service quality and how it can influence patient satisfaction. A set of questionnaire was developed according to the SERVQUAL instrument and distributed using the Google Forms platform. The link to the questionnaire was shared to five (5) private dental clin

• Publication Date: 12-Dec-2021
• DOI: 10.15224/ 978-1-63248-193-1-11
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Abstract: Term of innovation ecosystem might include various types of players in a localized area. The current paper analyzed park-like innovation ecosystems in Hungary with the purpose of defining characteristic pattern from the main business indicators point of view. Thus, the aim of the research is to explore apparent aggregated performance characteristics of ecosystems by empirical examination of different ecosystems. The conclusions reached as a result of the study different patterns identified along the lines of the three indicators of business effectiveness within the ecosystem: the average increase in turnover, the average increase in financial results and the average change in headcount. On one hand, these aggregated indicators are usable to characterize the various group of ecosystems. Additionally, this approach is feasible to describe not only the sustainability of an ecosystem but also offer an attribute on the development strategy. As a result of this research, the outlined quantit

• Publication Date: 12-Dec-2021
• DOI: 10.15224/ 978-1-63248-193-1-12
• Views: 0
• Downloads: 0