Abstract: Enterprises in Taiwan start to consider transform producing products into providing services. On the other hand, they try to use their advantage to serve customers. For example, enterprises start to rent software from SaaS service providers, and they don’t buy any software from software providers directly, they try to use service to instead buying software. Therefore, it is important that how to manage trust between SaaS service providers and customers. Our objects are to know users’ behaviors that use SaaS’s CRM system, and we discuss their continuous usage intention of SaaS’s CRM system. Finally, this study found that Relationship Quality play an important role to influence users’ satisfaction and trust of SaaS’s CRM system, and high SaaS service quality could increase users’ continuous usage intention.

• Publication Date: 26-Oct-2014
• DOI: 10.15224/978-1-63248-032-3-120
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Abstract: Few researches were made in recent decades to explain the relationship between mid-span deflection and crack mouth opening displacement (CMOD). In this study, a concrete mix proportion arrived based on the packing density of concrete incorporated with hybrid combination of different types of fibre with different aspect ratio and dosages. High modulus steel fibre of length 60mm and 35mm and low modulus polypropylene fibre of length 47mm and 23.5mm is used in this study. A yoke set up is used to evaluate load-deflection curve and a specially fabricated C-clamp for evaluation CMOD. The paper mainly focuses on the relationship between the mid-span deflection and CMOD. Manual evaluation of the load-deflection curve and load-CMOD curve is carried out of different hybrid concrete specimen. The experimental results show a linear relationship between mid-span deflection and CMOD.

• Publication Date: 26-Oct-2014
• DOI: 10.15224/978-1-63248-030-9-181
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• Downloads: 0