USING BEST PRACTICES FOR GREATER CLIENT SATISFACTION IN THE SAUDI CONSTRUCTION INDUSTRY
Published In: 3RD INTERNATIONAL CONFERENCE ON ADVANCES IN MANAGEMENT, ECONOMICS AND SOCIAL SCIENCE
Author(s): FAWAZ ALSHIHRE
Abstract: The Best Practices for Client Satisfaction in the Saudi Construction Industry are explored. Customer satisfaction is a function of the extent to which the product’s perceived quality is able or unable to meet the repurchase expectations. It is very essential for the companies to give serious consideration to customer satisfaction to strengthen the relationship with current and prospective clients. This factor of success acts as a bridge that leads to enhance collaboration, thereby, competitiveness and financial performance. Satisfaction indicates the degree to which the customers believe that an organisation has fulfilled their needs and requirements in the development of any product and service. The literature review has examined the secondary data and cases on major construction projects in Saudi Arabia. For such purpose, different types of secondary sources are used including academic textbooks, scholarly articles and report of the Saudi Arabian construction industry. For such purpo
- Publication Date: 11-Dec-2015
- DOI: 10.15224/978-1-63248-081-1-112
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THE POTENTIAL ROLE OF THE INTERNAL AUDIT ACTIVITY IN THE INTEGRATED REPORTING PROCESS
Published In: 3RD INTERNATIONAL CONFERENCE ON ADVANCES IN MANAGEMENT, ECONOMICS AND SOCIAL SCIENCE
Author(s): MARISKA EDWARDS
Abstract: Purpose – Integrated reporting has been identified as the future of corporate reporting. As it is a relatively new principal, the role of the internal audit activity in respect of integrated reporting has not yet been investigated. The purpose of this paper is to investigate and discuss the role that the internal audit activity can play in respect of integrated reporting. Design/methodology/approach – The conceptual discussion of this paper is based on an objective review of relevant literature, both practitioner and academic. Findings – The internal audit activity through risk based assurance and consulting services and its knowledge of the business is uniquely positioned to contribute towards integrated reporting. Originality/value – This paper identifies the value the internal audit activity can contribute towards integrated reporting.
- Publication Date: 11-Dec-2015
- DOI: 10.15224/978-1-63248-081-1-106
- Views: 0
- Downloads: 0