SERVICE QUALITY AND USER SATISFACTION IN ACADEMIC LIBRARIES: PERSPECTIVES FROM SRI LANKAN UNIVERSITIES.
Published In: 2ND INTERNATIONAL CONFERENCE ON ADVANCES IN ECONOMICS, SOCIAL SCIENCE AND HUMAN BEHAVIOUR STUDY
Author(s): I.M. NAWARATHNE
Abstract: The aim of this study was to consider the quality of academic library services from the customers’ point of view in Sri Lankan academic libraries. Primary objective of academic library is user satisfaction and it is scaffolding with formal higher studies. Satisfaction is the consumer’s good judgment about pleasure versus displeasure. In every academic year, new students enter the university with various educational needs and expectations under the vivid disciplines. Students are oriented to familiar with library resources. As a new technological development, researchers are made well equipped with the new innovative systems for accessing quality information in a fast manner. These innovative systems present challenges not only for librarians but also for students. Such new influx systems must be identified earlier and the library should train its users to adapt such newly implemented environment. User satisfaction is an important part of service quality measurement method in academic l
- Publication Date: 29-Aug-2015
- DOI: 10.15224/978-1-63248-076-7-56
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INFORMATION SCIENCE IN VARIOUS ENGINEERING AND COMPUTING DEGREE PROGRAMME‟S SPECIALIZATION: ITS POSSIBILITIES, CHALLENGES AND OPPORTUNITIES
Published In: 2ND INTERNATIONAL CONFERENCE ON ADVANCES IN ECONOMICS, SOCIAL SCIENCE AND HUMAN BEHAVIOUR STUDY
Author(s): BHASKAR KARN , PRANTOSH K PAUL
Abstract: Information Science is a field of fields or may be treated as discipline dedicated to information; which includes collection, selection, organization, management and processing of information. Information Science [IS] is an Applied Science domain and getting close relationship with Engineering and Technology Field. Information Science and its origin still a controversial matter. Many subject expert thought and express Information Science originated from their respective field like computer science people think that, it is a domain of application of computing in information management. Information field expert [like Library Science, Documentation Science] think that this is actually their field. Virtually this is an independent and full-fledged subject but interdisciplinary in nature with several gradients. This paper examine several aspect of Information Science; including possibilities of IS in Engineering field and its specialization; an attempt has been also made for introducing IS
- Publication Date: 29-Aug-2015
- DOI: 10.15224/978-1-63248-076-7-57
- Views: 0
- Downloads: 0