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MEASUREMENT OF SOFTWARE MAINTENANCE FROM USER SATISFACTION PERSPECTIVE: A CASE STUDY

Published In: 2ND INTERNATIONAL CONFERENCE ON ADVANCES IN INFORMATION PROCESSING AND COMMUNICATION TECHNOLOGY
Author(s): KHAIRONI YATIM SHARIF , KOH TIENG WEI , NURDHIYA HAZWANI HELMEE , ROZILAH ROSLI

Abstract: The importance of software maintenance in a software development environment is a long term and continuous activity for improvement. The service quality of the software maintenance provided in which involving helpdesk, programmer and software analyst should be measured in order to satisfy users who use the software. In this paper, we propose a software measurement program for product improvement in order to maximize the user satisfaction where one government agency is selected as our case study. Our measurement plan is based on Goal Question Metric (GQM) approach. Results from this measurement program with some meaningful quantitative analysis has given an achievable roadmap for the organization to plan for next improvement activities toward their goals.

  • Publication Date: 19-Apr-2015
  • DOI: 10.15224/978-1-63248-044-6-61
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UNMANNED MONITORING SYSTEM USING MOTION DETECTION AND ULTRASONIC SIGNALS

Published In: 2ND INTERNATIONAL CONFERENCE ON ADVANCES IN INFORMATION PROCESSING AND COMMUNICATION TECHNOLOGY
Author(s): U. P. CHONG , J. C. LEE , M. S. ISLAM

Abstract: This paper presents unmanned monitoring system. This system based on the motion sensors, ultrasonic sensor, and camera has been constructed, which is considerably inexpensive compared with the conventional 3D motion analysis system based on high-speed camera. This unmanned monitoring system which can detect the targets in the concerning region using the motion detector and then capture the image of target using camera. Moreover, this proposed approach calculates the distance of targets using cross correlation of received signal from the ultrasonic sensor. The experimental result shows the reliability of the system.

  • Publication Date: 19-Apr-2015
  • DOI: 10.15224/978-1-63248-044-6-71
  • Views: 0
  • Downloads: 0