ASSESSMENT ON THE IMPACT OF SUPERVISION TOWARDS ACHIEVING FIRST CLASS RESULT IN PUBLIC EXAMINATION IN NIGERIA
Published In: INTERNATIONAL CONFERENCE ON ADVANCES IN HUMAN SCIENCE, ECONOMICS AND SOCIAL STUDY
Author(s): ISA YUGUDA KOTIRDE , JAILANI MD YUNOS
Abstract: The examinations in secondary schools in Nigeria today are facing some problems in terms of assessing students’ performance and some of these problems that are happening during this examination are so terrible to the entire society. However, the purpose of this supervision is to monitor the activities of both student and the key personnel of the examination bodies and to find out the effectiveness of supervisors, principals and some lasting solutions associated with the problems in conduct of three national examinations body namely WAEC, NECO and JAMB. However, look at the performance and competency of supervisors, principals and teachers efficiency in supervisions. In addition, it highlighted the impediments for effective supervision in our secondary schools in Nigeria. Education is an important segment of educational ladder in preparing students for the tertiary institutions. These examinations were conducted in a situation where high level of examination malpractice were adhered and
- Publication Date: 05-Jan-2014
- DOI: 10.15224/978-981-07-8859-9-71
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THE ROLE’S OF SERVICE QUALITY DIMENSION AND PERCEIVED VALUES FOR INCREASING CUSTOMER LOYALTY
Published In: INTERNATIONAL CONFERENCE ON ADVANCES IN HUMAN SCIENCE, ECONOMICS AND SOCIAL STUDY
Author(s): JAILANI MD YUNOS , NELLYANIGSIH , RAHMAT HIDAYAT
Abstract: Purpose- This study was undertaken with a purpose to investigate and to know the extent to which the influence of element - the element of service quality on customer loyalty, which is more instrumental elements, whether the elements are physically real or otherwise?, Where researchers also added an element of Perceived value can also be a contribution in improving customer loyalty , this study also aims to compare the reality and expectations of the variable quality of service, perceived value and loyalty that occurs in an educational service agency. Design / methodology / approach. Analysis carried out two stages , first through pathways analysis to determine the role/influence either partially or simultaneously variable service quality and customer loyalty value, then we use ImportancePerformance Analysis ( IPA ) in order to know the level of Importance and Performance of quality attributes services , perceived value and customer loyalty are described in the tabulation or quadrant,
- Publication Date: 05-Jan-2014
- DOI: 10.15224/978-981-07-8859-9-80
- Views: 0
- Downloads: 0