Abstract: This paper focuses on the development of a general interaction framework to help design technology to support communication between people and improve interactions between people, technology and objects, particularly in complex situations when disabled people are involved. The main and sub-components of the framework are described. A tool was developed to provide advice on design and development factors for technological support. Work is now in progress to validate the framework and the tool with expert designers and accessibility experts before evaluating it with technology designers.

• Publication Date: 07-Apr-2013
• DOI: 10.15224/978-981-07-5939-1-25
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Abstract: This study applies the information system success model to analyze the website quality of a restaurant (the website of T.G.I. Friday’s as the research case). Website quality was analyzed according to three dimensions: information quality, system quality, and service quality. Customer perceptions related to losses and gains due to website quality were assessed to determine whether such perceptions have an asymmetric effect on customer satisfaction and trust. Our results indicate that a negative asymmetric effect does exist. Perceived losses have a disproportionate effect on customer satisfaction and trust. In other words, perceived losses related to the system quality of the website have a significantly greater impact than perceived gains on customer satisfaction and trust. Thus, both obtaining positive asymmetric effects and minimizing the negative asymmetric effects are important concerns for website operators in the management of commercial websites

• Publication Date: 07-Apr-2013
• DOI: 10.15224/978-981-07-5939-1-26
• Views: 0
• Downloads: 0